Frequently Asked Questions

Increased drying times (60 or more minutes per load) accompanied with a dryer that may produce more heat than usual. The increased heat can mean that the heat in the dryer is not escaping properly though the vent and is creating a back flow which returns the escaping heat back to the dryer. If left unattended the heat returning to the dryer could overheat any lint in the dryer, dryer hose or vent and result in a fire. At the very least, the returning heat can and will burn up the dryer's heating element causing the dryer to blow only cold air. Others scenarios include a normal running dryer (With good heat) that fails to dry your clothes in a timely manner. This usually indicates a progressive vent clogging that is not fully clogged up. Within a month or so, it will be totally clogged, if left unattended. If it has been over 2 or 3 years since your dryer vent has been cleaned or you are uncertain the last time it was cleaned, we recommend you make an appointment to have it cleaned as soon as possible.

For a family of 4, we recommend every year. For a family of 2, we recommend every 2 years. If pets are in the home regardless of family size, then we recommend every year as pet hair increases the chance of a dryer vent clog. 

Yes. We do it all.

It can take any where from 30 to 90 minutes to properly clean or brush a dryer vent depending on the location and access to the dryer vent.  However, please keep in mind that you may have more problems with your venting system than you are aware of. We will not know that until we arrive. So we strongly suggest that you do not make appointments AFTER our scheduled appointment with you, that same day. Many times we will find problems that can take up to 2 hours or more to complete. If we are rushed out because you have an appointment AFTER ours, we will simply drop everything, and leave, subsequently considering your dryer venting system as "unsafe" until we make another appointment with you. 

We cannot be certain that the vent is unclogged if we simply remove the bird nest. The vent will have to be completely cleaned out in order to be sure. 

We are capable of cleaning dryer vents up to 100 feet in length. So, yes. 

It just depends on the length of the vent. If your vent is 3 to 5 feet, maybe. But be warned. Those Home Depot/Lowes rods are extremely thin and screw together. Cleaning your vent with them can, and has caused those rods to unscrew or snap and become disconnected inside of the vent. You then have a clogged vent with Home Depot rods inside. Removing them can only be described as nightmarish. In addition, those rods will only extend or clean 8 to perhaps 10 feet, safely. So, be careful if you choose to clean your own dryer vents. If your dryer vent is short (12 inches/one or two feet, etc.) then Home Depot/Lowes Dryer Vent Rods will work fine. 

Because your good fortune may soon run out. There were over 15 thousand house fires in 2021, 400 injuries and 99 million dollars in damage to residential homes as a result of clothes dryer fires. We recommend that you do not leave the dryer running while away from your residence or while you sleep until you have your vent cleaned. 

Yes. But most of the time you can do it yourself with a lint brush and/or a toilet brush. If you have a disability, are not physically able or just rather not clean it yourself, we will be more than happy to clean a dryer vent of that length, for you. 

If we find that your vent pipe is disconnected/damaged, we will not charge you the $99.00 cleaning fee for a vent pipe that we are not 100% certain is clean. At that point, we will charge you a "Arrival/No service" fee of $50.00. This fee is to cover our manpower and time lost in the effort to only inform you of a disconnection/damage. In addition, we will advise you strongly not to use your dryer until repairs to your dryer vent system have been made. If "repairs" are made (Example: installing a partial vent pipe at the disconnection or damaged area) then it will be necessary to have the vent re-cleaned. Upon returning to the property, a fee of  $99.00 will be required to re-clean the vent. If your vent pipe is completely "replaced", it will "not" be necessary to have your vent re-cleaned and Keep Kleen will maintain possession of the $50.00 Arrival/No Service fee. 

99% of the time It doesn't matter where your dryer is or where it vents. We can clean it. (Exceptions are listed two questions down). 

A clothes dryer vent should never be allowed to exhaust or deposit lint within an enclosed area such as in the case of a wood deck where dry leaves or debris are allowed to accumulate. A dryer vent fire will burn through all of the lint in the vent line, and all the way out of the vent line into the back or side yard. When the fire reaches the exit, it will spit, drip or fall into the leaves beneath your deck. Burning leaves and lint beneath your deck, combined with terrified neighbors screaming that "your deck in on fire", is not a recipe for a happy day. In many cases, we have also seen deck frames built so close to the dryer vent exit that the frame nearly blocked the exit vent and promoted vent clogging. Keep Kleen reserves the right to decline any service when we cannot guarantee a clean and safe vent, once we're done. If the deck is still there, the danger is still there, whether the vent is cleaned or not. 

Without a clothes dryer present, there is no way for Keep Kleen to evaluate the power of your dryer to blow air before or after your dryer vent has been cleaned. That evaluation is very important and without it, there is no way of knowing if every possible obstruction has been cleared from the vent line. If your dryer is out of service or perhaps you've moved and intend on buying a new clothes dryer, we recommend you first, either have your clothes dryer repaired or replaced with a new dryer before your dryer vent is cleaned. 

Yes. We can always clean a dryer vent. BUT. There are two scenarios where we are unable to replace the dryer vent's attached exterior exit vent cover (located on the outside of the building). One, when the vent exits on a side roof that has a pitch of 45 degrees. Two, when the exterior vent exit cover is on the side/or the roof of a 4th, and occasionally even a 3rd story apartment complex. Only a roofing contractor has the equipment to navigate 45 degree pitch - or access 4th story and 3rd story heights. We have a lot of equipment. But we are not in possession of a boom or bucket truck nor do we possess a ladder that exceeds 40 feet. 

What makes cleaning the dryer vent of a gas dryer different from an electric dryer, is that a gas clothes dryer has a gas line that leads to the dryer from beneath the residence. If that gas line is not long enough to allow the dryer to be pulled away from the wall, then it may be unlikely we will be able to properly clean the dryer vent. Each case will be different. This is not "usually" a problem but, we have seen this in the past. In that event, the gas line will have to be disconnected or shut off by a certified gas or appliance technician. Keep Kleen does "not" disconnect or manipulate gas lines.

Vinyl dryer vent hose can no longer be installed in new construction nor can it be replaced with Vinyl if a Vinyl hose is damaged. Vinyl is now a code violation and not up to industry standards. If you have existing Vinyl hose connected to the back of your dryer, we will have to replace it with a metal foil or flex hose if you wish to have your dryer vent cleaned by Keep Kleen. Vinyl hose can be tan or white in color and have the feel of thin plastic. 

Yes. The cleaning of your dryer vent will always be one flat fee. However, additional products that you request, such as birdcage covers or exterior vent covers, are sold separately. 

Most of the time, "no". Each situation is different. For instance, if your dryer venting line is all foil, weak flex pipe or vinyl, our cleaning tools may do more harm than good. If the vent line is thin or poorly constructed, then we could literally destroy an older, out of code venting line especially in the case of old vinyl venting. We have however, made attempts and the end results have been 50/50. If it is a straight run, in other words, if the vent line runs directly from the dryer straight to the outside exit and there are no bends, then it is possible, but still risky. If you would like us to make an attempt, we will do so reluctantly and with waiver in hand, releasing us from liability and/or any damages. With that said, we would rather not and would strongly encourage you to have your vent line, re-vented. 

Keep Kleen will "not" manipulate, disassemble, repair or make any modifications to your electric or gas clothes dryer. By doing so, it will make us liable for any direct or indirect damage to the internal mechanics of the machine. Keep Kleen is a "vent only" cleaning and replacement company. Keep Kleen "will" clean the entire dryer's "venting system" (Up to 100 Feet) from the dryer's lint trap inside and all the way to the exterior vent outside your property. If you are concerned about dust, cobwebs or spider webs around your power supply within the dryer itself, we recommend that you call a certified dryer or appliance technician to check your dryer's electrical power supply or blower motor. If you choose to remove the rear panel of any appliance yourself, we strongly advise you to unplug the appliance first. 

Yes, BUT. Cleaning the lint trap on your dryer is simply a courtesy that we perform. It is NOT a part of our service. Although, the lint trap is essentially the beginning of your venting system, it is NOT the actual venting system. It is a part of your dryer. We will always perform that courtesy, yet depending on how much lint has accumulated in the lint trap, it may not always be possible to clear it all if it has been years, or never, since your dryer lint trap  was cleared. We are referring to the area beneath your lint filter, NOT the lint filter itself. If your lint trap has been neglected, it is possible that clearing the trap could create a partial blockage that only a certified appliance technician can remove. 

Keep Kleen provides a detailed and descriptive receipt of service upon completion of service. All receipts are printed site specific, on site. 

At Keep Kleen, we schedule appointments by setting a specific time and ensuring you that we will be there between the time agreed upon and up to one hour later. We currently have a 97% average of arriving right on time but allow for an hour after for any unforeseen events occurring on the service call previous to yours. In other words, if your appointment is at 1pm, we will inform you that we will be there between 1pm and 2 pm. We are liberal about spacing out appointments because we like to take our time with each customer to make certain we are not rushed and that the cleaning of your dryer vent is done right.

No. Absolutely not. Beware of anyone who claims to have, or is observed only cleaning your dryer vent from outside. By only cleaning the vent from outside, a potential dryer related structure fire could possibly be promoted - not prevented. Pushing, brushing or blowing flammable lint towards or closer to a heat source like a clothes dryer, could quickly become a catastrophe when the clothes dryer is turned back on. Please do your research on reputable dryer vent cleaning service providers. There are numerous unlicensed "fly by night" individuals out there who will give you "great deal" on cleaning your dryer vent. Unfortunately, most of them are concerned ONLY about your money and NOT about the safety of your home or your family. 

No. We do not clean heating and air venting systems or Chimneys.

No. We do not, and are not members or participants of ANY organization that require fees or dues to join, or to maintain membership. If you see reviews about Keep Kleen ANYWHERE, they were not the result of our membership, or our requests and are not maintained or endorsed by Keep Kleen.

78 feet.

(1.) A neglected or rarely cleaned dryer vent of any length. (2.) Any dryer vent with multiple bends or elbows.